Not Always Right is a blog, that is also a collection of quotes from particularly memorable customers, who is not always right.
A Law Degree In Second-Degree Burns
Convenience Store | Missoula, MT, USA
(Our convenience store is on a college campus, and we have five different kinds of coffee in self-serve urns).
Customer: “Wow, this coffee is really hot!”
Customer: “What if I spill it or something? I could get burned!”
Me: “Well, yes. But it’s coffee. Coffee is usually hot.”
Customer: “Well, I could sue you, you know. I heard about a woman who sued because the coffee burned her.”
Me: “I don’t know that you could, actually. That was–”
Customer: *interrupting* “Yeah, but I don’t see any signs.”
(I point to large signs on all the coffee urns saying “Caution: Contents HOT“.)
Customer: “I could still sue.”
Me: “Yeah, but you’re a college student. We assume you can read.”
Customer: “Oh yeah? Betcha I could prove I can’t!”